Eloise O'Donohoe

AVOID ONILNE SHOPPING

I purchased a coat in the sale, still at a considerable price. Nowhere did it say they don't offer free returns so I had to pay £90 to get the coat back to Italy. It is currently stuck in Italian customs because Ermanno Scervino can't seem to provide them with the relevant information to process it through. All they provided me with was a returns address, there isn't even a number to call. Complete incompetence from what is meant to be a luxury shopping experience. I've done a credit card recall so ES can explain to AMEX why they can't organise a simple returns process that many other companies manage to offer their customers for FREE.