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As a customer seeking financial advice, I chose this company based on their website's professional design, which gave me confidence in their expertise. However, my overall experience was average. The website provided the necessary information about their services, but lacked transparency in terms of fees and rates. I would have appreciated more clarity on the investment strategies they offer. The customer service was decent, but I often had to wait for a reply to my queries. The advisors I spoke to were knowledgeable, but there was room for improvement in terms of personalization and understanding my specific financial goals. Although my needs were met, I expected a more tailored approach and a thorough understanding of my risk tolerance. Overall, an average experience for me as a customer.