I recently used the services of a home loan compan...
I recently used the services of a home loan company and chose one with a personal touch. I found their website to be user-friendly and easy to navigate. The loan process was smooth overall, but lacked a bit of transparency. I had to constantly follow up for updates on my application and felt that communication could have been more proactive. The interest rates offered were competitive, which was a plus. However, I wish they had provided more options and explanations regarding the different loan products available. The customer service was satisfactory, although there were times when response times were a bit slow. In terms of experience, my overall impression was average. While I appreciate their efforts in assisting me with my home loan, there were certain areas where improvement was needed. Overall, an average experience.