I recently had an experience with a company that o...
I recently had an experience with a company that offers housing solutions, and I must say it was quite average. The website was easy to navigate, which is always a plus. However, I found the overall customer service to be lacking a personal touch. It felt like I was just another number to them, and they didn't take the time to understand my specific needs.
The process of finding a property was straightforward, but the options were limited, and it took longer than expected to find something suitable. The communication was adequate, but there were instances where I had to follow up multiple times to get a response.
On the positive side, the paperwork and leasing process went smoothly, and the property was in decent condition upon move-in. However, there was an issue with maintenance requests taking longer than desired to be resolved.
Overall, my experience with this company was average. They got the job done, but there is definitely room for improvement in terms of customer care and responsiveness.